iPlexus Claim Errors and Insurance Carrier Names

If you are submitting claims via iPlexus.net and are using KIP 10.3.22 or later, please read on.

iPlexus requires specific formatting of insurance carrier names. KIP has already been upgraded to handle these claim errors, but if you have upgraded to KIP 10.3.22 or later, you may not have the the updated Payor ID list on installed. If you are not sure, please install the patch again - it will not harm anything.

How to install the patch to correct iPlexus claim errors:

1) Go to the computer that you use to run KIP (multiuser versions, use a client computer) and download the patch (called PAYOR_ID.txt.zip) by clicking here.

The file you download is compressed as a ZIP file. Expand this file using your preferred expansion software.

Macintosh and Windows users may expand the file using the free program, Stuffit Expander. Go to http://stuffit.com to download this program.

Once expanded, you will find a new file on your computer called PAYOR_ID.txt

2) Place this file in your KIP Deluxe folder (Macintosh) or C:/KIP folder (Windows).

Multiuser versions, place this file in your 4D Client folder (Macintosh) or C:/4D Client folder (Windows).

3) With KIP running, go to the File menu and choose Preferences.

4) Once the main Preferences window is open, you will find a Repair menu to the right of the Graphs menu.

Choose Update Payor ID List from the Repair menu.

The patch should install automatically, and you should receive the message:

Payor ID List Updated Successfully.

If you have not placed the file, PAYOR_ID.txt, in the correct folder (or have modified the name of the file, PAYOR_ID.txt), you will receive the following error message:

Error. Payor ID List not modified.

Updating your Payor ID list will correct naming errors when using KIP and iPlexus.