Emails and Text Messages Made Easy

Our most recent version of KIP Deluxe 11.5 includes more ways to use email.

Now you can save templates of emails and send them to patients with a click.

You can use email to:

• remind patients of upcoming appointments
• tell patients their orthotics or eyeglasses are in
• you can even send birthday wishes using email

You are limited only by your imagination.

To set up email in KIP, you will need to go to Preferences, then Electronic Claims and Email Preferences.

Enter your Email Return Address such as me@aol.com  (This is the return address that will appear on your email.)

Once you have entered your Email Return Address, you are ready to go.

To send an email, use the email icon:

Email Icon on Patient Information Screen

When you click on the email icon, and the email window will appear.

Click on an email template in the Templates list to use a pre-formatted email, or just write an email and save it as a template for future use.

Use <First_Name> and <Last_Name> to automatically enter the patient's first and last names.

Then click the SEND EMAIL button, and away it goes.

Many practices are now requiring their patient's email address to allow for more efficient communication with their patients.

Sending Text Messages with KIP

You can also use this email functionality to send text messages to your patients. 

For example, if your patient's cell phone is on the Verizon network, use their phone number in the following format (entering the cell phone number instead of the xxxxxxxxxx):

xxxxxxxxxx@vtext.com

and the message will be received as a text message instead of an email.

Below, find text message formats for other cell phone providers.

3 River Wireless	xxxxxxxxx@sms.3rivers.net
Advantage Communications	xxxxxxxxx@advantagepaging.com
AirVoice	xxxxxxxxx@mmode.com
Airtouch Pagers	xxxxxxxxx@airtouch.net
Airtouch Pagers	xxxxxxxxx@airtouchpaging.com
Airtouch Pagers	xxxxxxxxx@alphapage.airtouch.com
Airtouch Pagers	xxxxxxxxx@myairmail.com
AllTel	xxxxxxxxx@message.alltel.com
Alltel PCS	xxxxxxxxx@message.alltel.com
Alltel	xxxxxxxxx@alltelmessage.com
Ameritech Paging	xxxxxxxxx@pageapi.com
Arch Pagers (PageNet)	xxxxxxxxx@archwireless.net
Arch Pagers (PageNet)	xxxxxxxxx@epage.arch.com
AT&T	xxxxxxxxx@txt.att.net
Bell South (Blackberry)	xxxxxxxxx@bellsouthtips.com
Bell South Mobility	xxxxxxxxx@blsdcs.net
Bell South	xxxxxxxxx@blsdcs.net
Bell South	xxxxxxxxx@sms.bellsouth.com
Bell South	xxxxxxxxx@wireless.bellsouth.com
Bluegrass Cellular	xxxxxxxxx@sms.bluecell.com
Boost Mobile	xxxxxxxxx@myboostmobile.com
Boost	xxxxxxxxx@myboostmobile.com
CallPlus	xxxxxxxxx@mmode.com
Carolina Mobile Communications	xxxxxxxxx@cmcpaging.com
Cellular One East Coast	xxxxxxxxx@phone.cellone.net
Cellular One PCS	xxxxxxxxx@paging.cellone-sf.com
Cellular One South West	xxxxxxxxx@swmsg.com
Cellular One West	xxxxxxxxx@mycellone.com
Cellular One	xxxxxxxxx@message.cellone-sf.com
Cellular One	xxxxxxxxx@mobile.celloneusa.com
Cellular One	xxxxxxxxx@sbcemail.com
Cellular South	xxxxxxxxx@csouth1.com
Central Vermont Communications	xxxxxxxxx@cvcpaging.com
CenturyTel	xxxxxxxxx@messaging.centurytel.net
Cingular (GSM)	xxxxxxxxx@cingularme.com
Cingular (TDMA)	xxxxxxxxx@mmode.com
Cingular Wireless	xxxxxxxxx@mobile.mycingular.net
Cingular	xxxxxxxxx@cingularme.com
Communication Specialists	xxxxxxx@pageme.comspeco.net
Cook Paging	xxxxxxxxx@cookmail.com
Corr Wireless Communications	xxxxxxxxx@corrwireless.net
Dobson Communications Corporation	xxxxxxxxx@mobile.dobson.net
Dobson-Alex Wireless / Dobson-Cellular One	xxxxxxxxx@mobile.cellularone.com
Edge Wireless	xxxxxxxxx@sms.edgewireless.com
GCS Paging	xxxxxxxxx@webpager.us
GTE	xxxxxxxxx@gte.pagegate.net
GTE	xxxxxxxxx@messagealert.com
Galaxy Corporation	xxxxxxxxx@sendabeep.net
GrayLink / Porta-Phone	xxxxxxxxx@epage.porta-phone.com
Houston Cellular	xxxxxxxxx@text.houstoncellular.net
Inland Cellular Telephone	xxxxxxxxx@inlandlink.com
JSM Tele-Page	xxxxxxxxx@jsmtel.com
Lauttamus Communication	xxxxxxxxx@e-page.net
MCI Phone	xxxxxxxxx@mci.com
MCI	xxxxxxxxx@pagemci.com
Metro PCS	xxxxxxxxx@metropcs.sms.us
Metro PCS	xxxxxxxxx@mymetropcs.com
MetroPCS	xxxxxxxxx@mymetropcs.com
Metrocall 2-way	xxxxxxxxx@my2way.com
Metrocall	xxxxxxxxx@page.metrocall.com
Midwest Wireless	xxxxxxxxx@clearlydigital.com
Mobilecom PA	xxxxxxxxx@page.mobilcom.net
Mobilfone	xxxxxxxxx@page.mobilfone.com
Morris Wireless	xxxxxxxxx@beepone.net
NPI Wireless	xxxxxxxxx@npiwireless.com
Nextel	xxxxxxxxx@messaging.nextel.com
Nextel	xxxxxxxxx@page.nextel.com
Ntelos	xxxxxxxxx@pcs.ntelos.com
Omnipoint	xxxxxxxxx@omnipoint.com
Omnipoint	xxxxxxxxx@omnipointpcs.com
OnlineBeep	xxxxxxxxx@onlinebeep.net
PCS One	xxxxxxxxx@pcsone.net
Pacific Bell	xxxxxxxxx@pacbellpcs.net
PageMart	xxxxxxxxx@pagemart.net
PageOne NorthWest	xxxxxxxxx@page1nw.com
Pioneer / Enid Cellular	xxxxxxxxx@msg.pioneerenidcellular.com
Price Communications	xxxxxxxxx@mobilecell1se.com
ProPage	xxxxxxxxx@page.propage.net
Public Service Cellular	xxxxxxxxx@sms.pscel.com
Qualcomm	name@pager.qualcomm.com
Qwest	xxxxxxxxx@qwestmp.com
RAM Page	xxxxxxxxx@ram-page.com
ST Paging	pin@page.stpaging.com
Safaricom	xxxxxxxxx@safaricomsms.com
Satelindo GSM	xxxxxxxxx@satelindogsm.com
Satellink	xxxxxxxxx.pageme@satellink.net
Simple Freedom	xxxxxxxxx@text.simplefreedom.net
Skytel Pagers	xxxxxxxxx@email.skytel.com
Skytel Pagers	xxxxxxxxx@skytel.com
Smart Telecom	xxxxxxxxx@mysmart.mymobile.ph
Southern LINC	xxxxxxxxx@page.southernlinc.com
Southwestern Bell	xxxxxxxxx@email.swbw.com
Sprint PCS	xxxxxxxxx@messaging.sprintpcs.com
Sprint	xxxxxxxxx@sprintpaging.com
SunCom	xxxxxxxxx@tms.suncom.com
Surewest Communications	xxxxxxxxx@mobile.surewest.com
T-Mobile	xxxxxxxxx@tmomail.net
TIM	xxxxxxxxx@timnet.com
TSR Wireless	xxxxxxxxx@alphame.com
TSR Wireless	xxxxxxxxx@beep.com
Teletouch	xxxxxxxxx@pageme.teletouch.com
Telus	xxxxxxxxx@msg.telus.com
The Indiana Paging Co	xxxx@pager.tdspager.com
Triton	xxxxxxxxx@tms.suncom.com
US Cellular	xxxxxxxxx@email.uscc.net
USA Mobility	xxxxxxxxx@mobilecomm.net
Unicel	xxxxxxxxx@utext.com
Verizon PCS	xxxxxxxxx@myvzw.com
Verizon Pagers	xxxxxxxxx@myairmail.com
Verizon	xxxxxxxxx@vtext.com
Virgin Mobile	xxxxxxxxx@vmobl.com
Virgin Mobile	xxxxxxxxx@vxtras.com
WebLink Wireless	xxxxxxxxx@pagemart.net
West Central Wireless	xxxxxxxxx@sms.wcc.net
Western Wireless	xxxxxxxxx@cellularonewest.com
Wyndtell	xxxxxxxxx@wyndtell.com

Using an iPad with KIP

.

4D has yet you come up with client software for the iPad, but that doesn't mean you have to wait to use your iPad to run KIP.

The solution:

Use a VNC client on the iPad to control another computer that is running KIP.

What is a VNC client?

VNC means Virtual Network Computing. It simply means you use a software program (called a VNC client) to see and control the screen of another computer.

And since Mac OS X has VNC capability built in, all you need to do is download a VNC app for the iPad and you will be able to use the other computer (Mac or PC) for anything, including using KIP.

What VNC apps might be good?

• Wyse Pocket Cloud (free)
• Mocha VNC Lite (free)
• iTeleport Jaadu VNC ($25 - free trial available)
• iRemote Desktop Free (free)

This means there has to be one computer in my network that no one else can use, right?

Well, yes, for now. But the soon to be released Mac OS X Lion (coming this summer), will allow you to be controlling a computer, while, at the same time, another user can be working on the same computer totally oblivious to the fact that you are using it, too.

Is it that easy?

Almost. You will have to turn on VNC on the Mac or PC you want to control and assign it a password.

Then you have to make sure that the iPad and the other computer (the one you are controlling remotely) are on the same network.

If so, then, Screens will easily find the other computer, so all you have to do is enter the VNC password, and the screen of the other computer appears on your iPad, ready for you to start working.

In fact, if you know a little bit about remote computing via the internet (this requires a little more setup), you can control your home computer or work computer from anywhere using the iPad and the internet.

So... YES!

You can use an iPad to run KIP (or any other program) simply by running KIP on another computer and controlling that computer with the iPad using a program like "Screens."

KIP Version 11.5 Makes Its First Appearance

KIP has been going through major changes both inside and out, and our Mac users have been steering the ship these last few months. As we continue to receive input requests from users (and future users), our efforts continue to move the program to meet their needs.


We have come a long way since the small screen sizes of the early Macs, and have been asked to make better use of the larger desktops of today's current line of computers. Of course, our users always put in that caveat, "in the same simple-to-use interface that only KIP can do."


We have accomplished this is KIP Deluxe version 11.5. The minimum screen resolution to use KIP has been increased to 1024 x 768. This resolution is comfortable to all 17" monitors while allowing users of larger monitors to feel like they are making full use of their increased desktop real estate.


By making use of this new screen size, we have actually made KIP easier to use. More information is now available at your fingertips, and yet, we have stayed true to our easy-to-use design.

The new KIP Deluxe Patient Information Screen

This new Patient Information screen has a slide out drawer that displays alerts, primary, secondary, and third insurance, billing information, and employment data. KIP still handles up to four insurance carriers per patient. We've just moved the information for the third insurance to an even more convenient location.

Each Window is Totally Independent

In addition, we have now totally redesigned the code for each window to be totally independent of every other window. This means that now, when you click the INVOICE button to make a new invoice, you still have full access to the entire Patient Information screen. Even though the new invoice window is open, you can go back to the Patient Information window and make an appointment, enter a payment, or even view the Patient Ledger. You can even close the Patient Information window while you continue to enter the invoice.


This also means that now, having a Patient Information window open, no longer inhibits any other workstation from opening that same patient and working in that patient record. So, staff in the back of the office can be entering an invoice while staff at the front desk can be entering a payment or making an appointment.


And yet, with all this new flexibility, we have continued to maintain that same easy-to-use interface that you expect from us.

All Four Carriers Now Billable on Each Invoice

Selecting which carrier you are invoicing used to be easy, but with each patient now having more and more insurance options, sometimes it's harder to keep track of whom you are billing.


So now, up to four insurance carriers will appear on the each invoice with the carrier name present to make selection that much easier.

Selecting which Insurance Carrier to Bill is Easy

As you can easily see in the example above, the Primary Insurance (Medicare) is selected to be billed on this invoice. You can print this claim or send the claim electronically to whichever carrier is selected.


The same easy-to-use selection process has also been added to entering payments. So, it is easy to enter a payment from Medicare and bill the remaining balance to AARP (without any chance of confusion).

Windows Users Get The Same Updates

We didn't forget about our Microsoft Windows users. Everything we have done for our Mac users has been put in our Windows version, too.


In fact, we did extra tweaks in our Windows version to make the interface look consistent with our Mac version. This way, if you have a mixed network of Macs and PCs, the windows on your PCs will look just like the windows on your Macs.

Find a Patient - Could it get any easier?

It's something you do every single time you use the computer - Find a Patient.

It's always been easy. Type in the first few letters of the Last Name and/or First Name (or, type in the Patient Number) and the patient information opens.

Now KIP shows you a list of all patients with an appointment today. Just one single click, and the patient information appears. You don't even have to type one letter.

What could be easier?

Day Sheet - More powerful than ever

The Day Sheet is a Transaction Log. It shows you every charge, payment, and adjustment made for a specific date.


The Day Sheet should always match the amount of money deposited. This checks to make sure the data in the computer matches what you are taking to the bank, and that every payment has been recorded correctly.


The Day Sheet report is sorted by Billing Provider, Treatment Provider, and Treatment Location. So you have a breakdown of who did what, and where. It can also be limited to a specific insurance carrier - showing you how much you billed, or received, from that carrier.


But the Day Sheet was always capable of more. 


The Day Sheet can show you a range of dates (any range of dates) - showing you the total charges, payments, and adjustments for that date range - sorted by Billing Provider, Treatment Provider, and Treatment Location. So you have a breakdown of who did what, where, and when.


Day Sheet now includes the option to be limited to invoices and payments related to a specific CPT code (or range of codes). 


This report was added because some locations tax certain codes differently than others. This report allows you to see all income for certain codes (for example, V codes) apart from other income. 


So, if you want to see how much money came in from Blue Cross for all the CPT Codes between 28000 and 28999 between January 1 and February 15, 2011 at Community Hospital for Dr. Jones - it's a cinch.


Of course, you can always see today's totals, too.

Default Phone Numbers

Today, everyone seems to have two or three phone numbers - home, cell, work.  KIP allows you to select which number should be the default phone number, so that you have the greatest chance of reaching the patient.


The checkbox next to each phone number allows you to select the preferred phone number. This number will appear on the appointment book, and print when you print patient related items - such as chart labels.


No more leaving messages for appointments that might never get retrieved - and many more kept appointments.

Just How Well Are You Getting Paid?

Did you ever ask yourself this question?

In today's environment, it's important to know how well you get paid from each insurance carrier.

Maybe you are not even getting paid enough to cover your costs.

Let's say you have an item you dispense (it could be a DME item or anything else that an insurance carrier would pay for) - or, you perform a specific service or medical procedure.

For an optometrist, this might be a pair of glasses. For a podiatrist, it might be a bunion surgery, or a night splint. For an infectious disease specialist, it might be a hospital consult.

You get the point.

So, how well are you actually getting paid?

This is actually quite easy to find out, using the Line Item Report.

When you open the Line Item Report window, enter the starting code and ending code for the report. For example, to see a range of codes, you could enter 28290 to 29299 to see all bunion procedures, or L4 to L5 to see codes between L4000 and L5000 - but if you enter 28296 to 28296, you will limit the report to only one code.

Check the SHOW INVOICES AND CREDITS APPLIED check box, and print the report.

This report will show you every invoice during the date range specified with every payment applied - showing you how much each carrier paid and how much you had to write off.

You can limit the report by insurance carrier, treatment provider, treatment location, or even zip code if desired.

In today's environment, it's important to know how well you get paid from each insurance carrier. Now, it's easy.

Tracing Claim Payments and Write-offs

Sometimes a different view of something just makes it easier to understand.

The Ledger screen shows every invoice and every payment, however matching up payments against invoices may sometimes take a little time to sort out.

There are two new buttons on the Finance screen to make this easy.

Trace Open

The Trace Open button shows each open invoice with every payment and adjustment applied to the invoice immediately below it.

It shows a running balance of what the patient owes, what the insurance owes, and the total balance of that invoice.

With each credit applied to the invoice, you will see just how the patient balance and insurance balance has been affected.

Trace All

The Trace All button shows every invoice with every payment and adjustment applied to the invoice immediately below it.

This makes it easy to see if an invoice has never had a payment applied to it, or if someone wrote off the entire balance without a payment ever applied.

All of this information has been accessible previously.

It's just another way of looking at it, which may just make it easier to see what is happening in a patient's account.

KIP Shortcuts You May Not Know

Long time users of KIP Deluxe may not even realize there are shortcuts that make using KIP easier.

You may know many of the keyboard shortcuts which appear to the right of every menu item. However, here are some hidden KIP shortcuts that you may not know.

Please note: All of the following shortcuts are available in KIP Deluxe version 11.2. Many of the following shortcuts may work in earlier versions of KIP.

Appointment Book

Rescheduling an appointment - Shift-Click on the old appointment and then Shift-Click on any available new appointment time. This can be done across multiple doctors, locations, and days.

Duplicating an appointment - Control-Click on the old appointment and then Control-Click on any available new appointment time. Control-Click again on another new appointment time and the appointment is duplicated again.

(This makes it easy to block out extra time for a procedure in an instant).

Editing Invoices

Sometimes when you are about to send a batch of claims, you realize that one claim might need a quick correction. If you are selecting the claims from a list, right-click on any claim to edit the claim. (version 11.2.04)

If you click the Finance tab while viewing a patient, clicking once on any invoice in the Open Invoices area will open the claim to view the detail of the claim and to edit it.

Opening Patient Information

If you have the Tickler File (Open Invoices) window open, a double-click on any line will open the Patient Information for that invoice.

Skipping Requests when the Program Opens

If you hold down the Command key while the program first starts up, the requests to print new patient letters and op reports will be skipped.

(You may not want your staff to be aware of this option, since they may not remember to print the letters later).

If you never want to be reminded of these tasks, turn them off in the Letters and Word Processing Preferences.

Avoid Clicking the Save Button

If you have a keyboard with a numeric keypad, the ENTER key on the numeric keypad will be the same as clicking the SAVE button in whatever window you have open.


Adding New Lines on an Invoice


You can make a new line on an invoice by clicking Control-Tab (as long as the Line Items are the active area on the invoice).

Get Paid Faster with Automated Late Fees

Why is it that doctor bills always seem to get ignored?

When it comes time for patients to pay their bills, the doctor always seems to be the last one to get paid.

It's time to start thinking like credit card companies and begin adding late fees to your patient bills.

KIP Deluxe Version 11 makes this happen - automatically.

KIP automatically inserts late fees, which get payments from patients super fast. Users tell us that patients call as soon as they get the bill, and will agree to send the payment ASAP if you agree to write-off the late fee.

(Credit card companies will also agree to write off late fees, as long as you don't do it more than once or twice a year).

It works amazingly well - and you get to decide how much the late fee will be and how many ignored bills have to be mailed before they appear. The sooner you start adding the late fees, the sooner you will get paid.

So, start thinking like the credit card companies, and see how fast you get paid.

Use Automated Letters as an EMR Template

Printing automated letters has always been a powerful feature of KIP Deluxe. You have the ability to print a single document or letter, or a group of letters (all with data merged in, if desired) with a single click.

Here are some examples of how to use KIP automated letters:

1. You frequently do a specific routine procedure that requires a consent form, and post-op instructions. With a single click, the consent form is printed with the patient's name, the date and time of the procedure, along with the post-op instructions.

2. You have a patient who is having an elective procedure at the hospital. With a single click, you can generate:

a. Pre-op orders

b. Pre-op instructions for the patient

c. Post-op instructions

d. A courtesy letter to the primary care physician

3. You frequently provide a specific item or service which requires a "Letter of Medical Necessity" which your staff can generate with a single click.

KIP also allows you to store each document you generate automatically as a EMR note entry.

Use automated letters as an EMR template

Now, printing automated letters in KIP has a new trick - the ability to preview and edit the document before printing.

This works amazingly well for entering chart notes. You can set up a template for a complete exam, quickly modify or add the values specific to that patient, and it's saved as a EMR note.

And the template remains unchanged for the next time you use it.

You can set up as many automated letters as you want, and mix and match them together any way you want.

That means, if your post-op instructions are the same for a few types of procedures, you just select it as one of the items that should print when you choose that automated letter group.

You enter automated letters by simply typing into the KIP word processor. If you have letters already written, you can just copy and paste them into KIP.

Click on the letter you want and ..... it prints! It's as easy as that.

Use your imagination on how KIP Automated Letters can work for you and let us know. We will be glad to share your ideas with everyone else.

PECOS Searches are now Totally Automated

If you take Medicare, you already know (or should know) about PECOS.

PECOS is the Medicare "Provider Enrollment, Chain, and Ownership System." Medicare is requiring all doctors to be enrolled in the PECOS system.

How do you do this?

Simply by making any kind of change to your Medicare status - such as, an address change, or enrolling in electronic payment. Medicare requires that with any kind of change to your Medicare status, you also enroll in the PECOS system.

OK, so now that you have already enrolled into PECOS, everything is OK, right? Well, not exactly.

If you dispense items (such as Durable Medical Equipment (DME) or any other item that requires referring authorization), the authorizing physician also needs to be enrolled in PECOS or your claim will be denied.

For example, a podiatrist believes the patient requires diabetic shoes. He gets authorization from the doctor who monitors the patient's diabetes and subsequently dispenses the shoes prior to billing Medicare - only to find out, later on, the payment was denied. Why? Because the authorizing doctor is not enrolled in PECOS.

The podiatrist is in the PECOS system and does everything by the book, and still the claim is denied.

This is what will happen beginning January 1, 2011 (as of right now, Medicare is just issuing warnings).

What a pain. It's up to the rendering provider (the podiatrist, in this case) to make sure the referring provider (the PCP) is enrolled in the PECOS system. And how is that done? Well, you have to go online and search for the PCP in the PECOS database - and lately, who has time for that?

Well, KIP has changed all that.

Beginning with KIP Deluxe version 11.2, if you see a green check mark next to the referring provider's name, everything is A-OK.

See a red "X" and, instantly, you know this doctor is not PECOS enrolled.

That's it. Nothing else to do.

Do you see a green check mark? Then, everything is OK.

See a red "X - oops, not in PECOS.

No searching. No going online. Nothing to click. Nothing to do at all. Once the PECOS update is installed into KIP, it's all 100% automatic.

Now, you can be reassured that your claim will go through, and eliminate denials because the referring doctor is not enrolled in the PECOS system.

KIP is Optimized for Remote Access

Imagine having two or more offices, but still having all your data centralized.

With KIP, you can have all your data in one place, with your remote office (or offices) using multiple computers to access that data. That means data in your main office (such as billing records and EMR notes) can be accessed remotely from your second office. And data from your remote office can be entered remotely to your main location.

Finally, you can save duplication of services by using a centralized location to handle patient billing and patient recalls. There is no longer a need to have separate billing staff in both locations. And, no longer a need to have people moving back and forth between two locations.

Want to see how the other office is doing at any time during the day? Just bring up the Day Sheet for that office. You can see all the charges entered, all the payments - even who showed up for their appointments and who did not.

KIP is able to move this data back and forth so efficiently, that there is no longer a need to purchase a server computer and server software for the second office, either - which is a major savings for those with multiple offices.

And, access is not limited to just the second or third office. Doctors can access their data from home just as though they were at the office. They can see totals, graphs, appointments - even enter chart notes and print reports - all from home.

KIP gives you all this power for less cost than many systems charge for their basic software package alone - and now, you can use this power to save even more.

Electronic Statements Make Patient Billing a Breeze

KIP Deluxe version 11.1 is now compatible with MD Online's patient billing features.

Instead of the tedious task of printing patient statements, folding the statements, stuffing the bills into envelopes, and mailing the bills - you can now generate a patient bills file and upload this file to MD Online. MD Online then takes care of the rest.

And, when your patients receive a professionally generated bill, they will be more likely to pay your bill promptly.

Generating 50, 100, or 500 patient statements can be done in a matter of minutes, and you still have all the features available when you mail the bills yourself - including adding a message on a patient bill, and reviewing the bills before processing the batch.

If you are thinking about adding a new staff member to keep up with the work load, you may find that automating your billing will eliminate that need to hire another person.

Compare your labor costs to have your staff process your patient statements, and your material costs for paper, toner, envelopes, and stamps, and you may find that using Electronically Generated Patient Statements with MD Online saves you both time and money.

If you are not currently using MD Online as your electronic claims clearinghouse, visit their web site by clicking here. Their electronic claims rejection reports are very easy to understand, and their support is so good, that we now recommend them as our preferred clearinghouse.